Returns & Exchanges
At Shady Rays, we stand behind our gear with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer easy returns and exchanges to ensure you find the perfect pair of shades.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Choose Return or Exchange
Indicate whether you would like a full refund to your original payment method or an exchange for a different style or lens color.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely package your items in their original protective case.
Ship It Back
Drop off your package at the designated carrier location; once received and inspected, we will process your refund or ship out your new exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing